Most of our garments should be washed in cold water and tumbled dry on low heat. Care instructions are also listed on the garment tag.

Our clothing suppliers produce items that are always specially washed, which not only gives them their super soft texture, but pre-shrinks them as well.

Visa, MasterCard, American Express, and Discover

Please contact us as soon as possible at label@losyork.tv and we will do our best to cancel your shipment. If your item(s) have already shipped out, however, we won’t be able to cancel the order.

During peak seasons, order confirmation emails can be delayed. If you received an order number after checkout, then your order is submitted. We suggest noting down the order number at checkout for your personal records.

All orders will be shipped to the customer from our office in Santa Barbara, CA within 5 business days.

We will do our best to answer your email within 48 hours, Monday-Friday.

Once the package has been returned to Los York, we will contact you through either the phone number or email address you provided upon check-out to verify your details.

Please see our Shipping/Returns page for details on how to return your item(s).

It takes approximately 7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider.

If you wish to make an exchange, please enclose the completed return form that was included in your shipment. Los York is not liable for exchanges or returns sent without a return form enclosed. We do not provide prepaid return labels. EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

No, exchanges are only for items of equal and/or lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.